Admin Pro Forum

Share best-practices with your administrative peers. Pose a question, offer advice, or just be a fly on the wall.

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Question: I have a problem when sending a recurring invitation in Microsoft Outlook that is set weekly for a specific day and time. When I instruct Outlook to change the date for only one specific week, the original invitation is still generated to all invitees. Does Outlook generate this re-invite only when specific date information is changed? — Ellen Golden
Question: We have 100 employees who switch workdays, take vacation leave, training, etc., and we’re having a hard time tracking them. Currently, we use a sign in sheet to update the record. We’d like to track employee leave via the computer and have everyone access it from his or her workstation. Can anyone suggest a good software program? — Jennifer Sparrow
Question: Recently, I accepted a very challenging new position with my company. I will be supervising five receptionists/secretaries, two at one site and three at another. I will be traveling between the offices each week. This is my first supervisory position. I’m hoping my fellow AdminPro Forum readers with supervisory experience can offer advice on how to lead a group and how to supervise staff located at multiple locations. — Anonymous
Question: With the new fiscal year right around the corner, I need suggestions for three goals that I can accomplish in the coming year.  I have already cleaned and updated my filing system; held quarterly secretarial meetings, brought in outside speakers; held travel training sessions; and arranged for field trips.  I'm looking for new ideas that I can turn into goals for the coming year. - Anonymous
Question: Telephone screening and taking messages are a very important part of my job, but I am terrible at getting a name right when someone calls.  Does anyone have any suggestions on how to politely ask (sometimes more than once) a person’s name and the nature of the call? I don't want to come across as unprofessional to my "new boss." - Cherile
Question: I am building a Microsoft Access database, but I don’t know where to start?  I know what I want to do, but I don’t know how to begin. - Angela Thomas
Question: My company needs a simple way to share and update documents in real time, with 5-10 clients. We would like to customize the document for each client so it includes each client’s logo. Initially, we may use one or two Excel spreadsheets for tracking projects and later add Word documents. What would be the best and most economical method to accomplish this? - Chriss Shofner
Question: I have been tasked with project coordination for my boss’s home renovation, which is quite extensive.  I am looking for a user-friendly project-software program.  Has anyone used a project-software program that you can recommend? - Karen Kosmoski
Question: My boss needs a way to track tasks that he assigns to his direct reports. We tried using "task list" in Outlook, but once you assign a task to someone, they become the owner. My boss wants to see all the progress for his direct reports. Do you have any suggestions? - Rondallyn McKinzie
Question: Our small law firm has several administrative staff members nearing the top of the pay scale (both in our organization and for similar jobs in our region). We're not in a position to raise their salaries indefinitely, but we need to keep them energized and excited. Any suggestions? - Barbara DeClemente
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