Admin Pro Forum

Share best-practices with your administrative peers. Pose a question, offer advice, or just be a fly on the wall.

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Question: With the new fiscal year right around the corner, I need suggestions for three goals that I can accomplish in the coming year.  I have already cleaned and updated my filing system; held quarterly secretarial meetings, brought in outside speakers; held travel training sessions; and arranged for field trips.  I'm looking for new ideas that I can turn into goals for the coming year. - Anonymous
Question: Telephone screening and taking messages are a very important part of my job, but I am terrible at getting a name right when someone calls.  Does anyone have any suggestions on how to politely ask (sometimes more than once) a person’s name and the nature of the call? I don't want to come across as unprofessional to my "new boss." - Cherile
Question: I am building a Microsoft Access database, but I don’t know where to start?  I know what I want to do, but I don’t know how to begin. - Angela Thomas
Question: My company needs a simple way to share and update documents in real time, with 5-10 clients. We would like to customize the document for each client so it includes each client’s logo. Initially, we may use one or two Excel spreadsheets for tracking projects and later add Word documents. What would be the best and most economical method to accomplish this? - Chriss Shofner
Question: I have been tasked with project coordination for my boss’s home renovation, which is quite extensive.  I am looking for a user-friendly project-software program.  Has anyone used a project-software program that you can recommend? - Karen Kosmoski
Question: Our small law firm has several administrative staff members nearing the top of the pay scale (both in our organization and for similar jobs in our region). We're not in a position to raise their salaries indefinitely, but we need to keep them energized and excited. Any suggestions? - Barbara DeClemente
Question: We have probably covered this ground before, but I will ask again.  Does anyone have a source that provides current salary ranges for admins and exec admins? - Marie Heaton
Question: I'm setting up a large distribution list that I will use to send an announcement. I’ll be using “Bcc” in Outlook.  What name should I use in the “To:” box?  Is there a generic name that I can use?  And what name will appear to the Bcc recipients? - Chierile
Question: My boss needs a way to track tasks that he assigns to his direct reports. We tried using "task list" in Outlook, but once you assign a task to someone, they become the owner. My boss wants to see all the progress for his direct reports. Do you have any suggestions? - Rondallyn McKinzie

Question: A co-worker and I are using Print Shop Deluxe to create a newsletter. But we’re having difficulties saving it in the format the printer needs. The printer requests a minimum 300 dpi. Print Shop properties show 600 dpi, but when the print shop receives it, it shows up at  96 dpi. The printer also requests the file as .pdf .eps or .tif. I can’t seem to find those options.

Does anyone have any suggestions?

Are other programs more compatible when using outside printers, such as Quark, Adobe, etc.? And do they have the capability to print newsletters? - Tanya in Denver

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