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Admin Pro Forum

Share best-practices with your administrative peers. Pose a question, offer advice, or just be a fly on the wall.

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Question: Last week, I responded to a question about training by suggesting a free Web site that allows you to train yourself in various Microsoft Packages (Word, PP, Excel, etc.). However, I supplied the wrong Web site address. The address should be www.gcflearnfree.org. -- Valerie

Question: Last spring, the company hired an AA. She conducts her personal business loudly so it echoes down the hall, slams doors and comes to my desk in the front office to share her personal problems (with a new drama each week). She also complains that the fumes from the copier and shredder make her “nauseous.” Everyone knows all her personal business (and problems) even when they would rather not (like me).

When her manager is out of the office, she spends her time on the phone conducting personal business with the door open so everyone can hear. I have gone to her office and closed the door on a couple of occasions and just today she snapped at me saying if she wanted the door closed she would do it herself.

Another AA and I have tried talking with her manager, but this person won't listen to us.

Any suggestions about how to get her to keep her personal business (and drama and problems) in her office behind closed doors?  -- Anonymous

Question: When responding to an e-mail, should the response be placed above or below the original message? -- Anonymous

Question: Our company president and two VPs (her sons) have a business trip planned to a posh resort in the Riviera Maya, Mexico. They have asked me to reserve private/limo transportation to and from Cancun Airport and the resort. The trip from the airport to the resort is about 45 miles. Their flight arrives late, so they need reliable, comfortable transport and preferably a bi-lingual driver.

I have e-mailed the hotel concierge twice requesting transportation information, with no success. How can I locate a reliable transport provider? I’ve searched the airport’s Web site and they offer private transportation, but no business name or contact information is provided, just a PayPal link.

Does anyone have contacts in the travel industry that might be able to assist me with this request?  -- Travel Planner

Question: I'm helping to plan an event in April for Administrative Professionals and we'd like to create a "goodie bag" with different treats.

We’d like to include a tag with each item referencing each treat, such as a pack of Extra gum with a tag saying “Thanks for going the EXTRA mile” or a miniature Crunch bar and a note saying “You always help out in a CRUNCH.”

Has anyone done this before? Do you have any ideas you'd like to share?  -- Ann

Question: I have a boss who is very “hands on.” As a result, I lack the skills necessary for advancement. Can someone tell me a quick and easy way to become a PowerPoint expert? Is there a Web site that I can use for tutoring?  -- Anonymous

Question: I work part time in a clinic setting. A co-worker (I will call her Katie) has really made a name for herself as a constant gossip.

Katie also is in charge of scheduling for the non-technical staff. She shares private information with everyone in the office about why you called in sick, who you are dating or what you did on the weekend. It upsets me that she shares everyone’s medical problems, not to mention the errors they’ve made on the job. Does this violate some ethical standing?

I'm not sure how to approach the topic with Katie and/or the office manager. I have a good standing with the office manager but since I only work part time, I don’t feel that I have much say in day-to-day operations.

A few co-workers have attempted to talk to the office manager about Katie but nothing has been done about it. Any suggestions?  -- Lori

"FISH!"

by on March 16, 2007 4:00am
in Admin Pro Forum

Question: Has anyone implemented "FiSH! Philosophy" in your workplace? Other than parties and luncheons, in what ways has it been integrated into the work or workplace? What has been the employee response?  -- Lisa

Question: I work in a five-person branch office, and the lease on our office space expires at the end of December. As a result, a person from the home office will be coming to my office to determine whether our lease should be renewed (in other words, whether we're worth the money) or whether our responsibilities should be absorbed into the home office. If any of you have been through a similar situation, I'd love to hear your suggestions regarding what I should say when the decision maker speaks to me.  -- Lisa

Question: It is my job to order the food for our board meetings. We’ve had several complaints about ordering the same types of food for each meeting. My boss generally requests Caesar salads or sandwiches with small sides. Does anyone have any ideas as to what else we could serve for our board meetings? I need to keep the cost reasonably low.  -- Gina

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