Admin Pro Forum — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Page 69
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Admin Pro Forum

Share best-practices with your administrative peers. Pose a question, offer advice, or just be a fly on the wall.

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Question: “How do I deal with three ‘Field Crew Leaders’ who use the office equipment (e.g., copier, fax, printer) but walk away without adding paper, let the machine jam and run out of toner. They never try and fix the problem or let anyone know that there is a problem. I need to send an e-mail to address the situation. What’s the best approach?” — Becky Jones
Question: “I need ideas and suggestions on what companies do for employee recognition on a quarterly and annual basis. We cannot do gift cards or money gifts as the employee is taxed on this.” — Joanne
Question: “I’m a long-time admin, and I need to update myself on correct business and correspondence practices. I also need to train our receptionist to use Word and how to do admin-type work. What business reference and training material would you recommend?” — Linda Smith
Question: “Is it OK to keep medicine on-hand to give employees as needed (e.g.,Advil, Tylenol, Excedrin, Motrin)? I keep these meds on my desk (as do a lot of other assistants at my company) and give them to anyone who needs them. It’s faster than employees walking to our on-site health center to request something for a headache. My husband’s company has stopped keeping meds like this in its first-aid kits because of liability reasons (in case someone takes something they are allergic to). If we (assistants) continue to keep meds on-hand, do we need a sign-out sheet before giving these meds to employees?” — Lisa
Question: “We hold monthly Board of Administrator meetings, and I have tried several ways to organize the packet information: using colored paper with tabs for each discussion section; color-coded tabs only for those items needing approval; binders; and report covers (with agenda on top and reports in order of agenda). I have been raked through the coals several times for not being organized because they have to flip through too much to find what they need. Any ideas on how I can better organize the material?”
Question: “I am looking at different ways to take risks in the workplace/office. Where can I find information on this topic?” — Lisa Hensley
Question: “Does anyone have an established procedure for setting up international travel for managers: passports, visa procedures, itineraries, finding dependable local transportation, hotels, etc.? This is a four-person office, so standards are carried out each time.” — Lee
Question: “Our company wants to establish a policy for maternity leave or long-term sick leave. We’re a small company and have never formally established a policy. Since we’re growing, we want to enable our employees to take leave without using all their vacation time. What are some suggestions that have worked for other companies?” — Sydney Eckersley
Question: “I am an administrative assistant with a busy schedule working for a senior director.  My problem is our receptionist, who works right outside my office. She talks on the phone constantly, does personal work and has student assistants coming and going 20 hours per week. I am so frazzled listening to her and then hearing her tell everyone who will listen how overworked she is.  I don’t supervise her, but her work is minimal at best. She is barely literate, and no one will bring it to her boss’s attention when she makes mistakes — or neglects to meet their requests.  But — surprise, surprise — she’s a great receptionist.  It bothers me because when raises are given, they’re all across the board with no incentives! And I have to listen to it all day long. What can I do?” — Judi
Question: “I work in a department that is divided into teams. I am the department administrative assistant, supporting about 25 people. The department celebrated a project completion where everyone on the team received a project completion gift, which included everyone in my department. I didn’t work directly on the project but did a lot of administrative tasks. I didn’t receive a gift, which is fine, but my boss invited everyone to the conference room to present the gifts and acknowledge a successful project completion – but me. He left me at my desk and didn’t invite me to be a part of the celebration. Is it wrong to feel left out and not a part of the team?” — Ann Harris
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