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Admin Pro Forum

Share best-practices with your administrative peers. Pose a question, offer advice, or just be a fly on the wall.

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Question: Our company president and two VPs (her sons) have a business trip planned to a posh resort in the Riviera Maya, Mexico. They have asked me to reserve private/limo transportation to and from Cancun Airport and the resort. The trip from the airport to the resort is about 45 miles. Their flight arrives late, so they need reliable, comfortable transport and preferably a bi-lingual driver.

I have e-mailed the hotel concierge twice requesting transportation information, with no success. How can I locate a reliable transport provider? I’ve searched the airport’s Web site and they offer private transportation, but no business name or contact information is provided, just a PayPal link.

Does anyone have contacts in the travel industry that might be able to assist me with this request?  -- Travel Planner

Question: I'm helping to plan an event in April for Administrative Professionals and we'd like to create a "goodie bag" with different treats.

We’d like to include a tag with each item referencing each treat, such as a pack of Extra gum with a tag saying “Thanks for going the EXTRA mile” or a miniature Crunch bar and a note saying “You always help out in a CRUNCH.”

Has anyone done this before? Do you have any ideas you'd like to share?  -- Ann

Question: I have a boss who is very “hands on.” As a result, I lack the skills necessary for advancement. Can someone tell me a quick and easy way to become a PowerPoint expert? Is there a Web site that I can use for tutoring?  -- Anonymous

Question: I work part time in a clinic setting. A co-worker (I will call her Katie) has really made a name for herself as a constant gossip.

Katie also is in charge of scheduling for the non-technical staff. She shares private information with everyone in the office about why you called in sick, who you are dating or what you did on the weekend. It upsets me that she shares everyone’s medical problems, not to mention the errors they’ve made on the job. Does this violate some ethical standing?

I'm not sure how to approach the topic with Katie and/or the office manager. I have a good standing with the office manager but since I only work part time, I don’t feel that I have much say in day-to-day operations.

A few co-workers have attempted to talk to the office manager about Katie but nothing has been done about it. Any suggestions?  -- Lori

"FISH!"

by on March 16, 2007 4:00am
in Admin Pro Forum

Question: Has anyone implemented "FiSH! Philosophy" in your workplace? Other than parties and luncheons, in what ways has it been integrated into the work or workplace? What has been the employee response?  -- Lisa

Question: I work in a five-person branch office, and the lease on our office space expires at the end of December. As a result, a person from the home office will be coming to my office to determine whether our lease should be renewed (in other words, whether we're worth the money) or whether our responsibilities should be absorbed into the home office. If any of you have been through a similar situation, I'd love to hear your suggestions regarding what I should say when the decision maker speaks to me.  -- Lisa

Question: It is my job to order the food for our board meetings. We’ve had several complaints about ordering the same types of food for each meeting. My boss generally requests Caesar salads or sandwiches with small sides. Does anyone have any ideas as to what else we could serve for our board meetings? I need to keep the cost reasonably low.  -- Gina

Question: For the second year in a row, I have composed a short e-mail invite to the managers and supervisors on staff. Another employee informed me that the words managers and supervisors should be capitalized. It’s very common in the business profession today not to capitalize titles, especially in the context I am using. (“I have revised a new schedule this year for the managers/supervisors to serve the luncheon.”)

What is the correct capitalization in this situation? It would be helpful if I could point to a reference book or similar authority when replying to this person.  -- Aida

Question: I read your Admin Pro Forum - Dealing with Divas, and I’m interested in obtaining a job description for a Sr. Admin Assistant. I am an executive assistant doing Sr. executive work. I’d like to see other job descriptions in order to help establish my own senior job description and present it to my boss. Having input from another senior admin assistant would be helpful.  -- Cindy

Question: I will be working with a new director soon. When I meet with the new director, I would like to ask the right questions in order to get to know his work style or what he expects of me. I would like help in asking the right questions so I know what he expects. For instance, the information that I placed on my former boss’s Outlook calendar may not be what my new boss would like on his calendar. Another question might be how he prefers me to handle mail, for example, date stamped, placed in folders, etc.

What other questions should I ask?  -- Anonymous

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