Admin Pro Forum

Share best-practices with your administrative peers. Pose a question, offer advice, or just be a fly on the wall.

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Question: “Our department is expanding and hiring additional staff and two new managers. My previous boss was promoted to a new higher-level position, and I was promoted to be her assistant (new position). We’ve worked tirelessly to support the new staff, including the new managers. I have difficulty understanding one of the new managers because she has a heavy accent. When she’s not satisfied with something, she just talks faster. She is not satisfied with my performance and has asked me to stay and help her assistant in setting up meetings. I have refused. Now she has reported me directly to HR. It is a power struggle. How do I solve this problem but still keep a good working relationship? I have received nothing but good performance reviews for the past 20 years. I am afraid I might lose my job.” — Hilary
Question: “I have been tasked with finding scheduling software for our company.  Sounds easy but I need software that will allow us to schedule different people, in different countries, on different schedules.  We need to schedule it so we know who can work in what country and what skill sets they have .The shifts are 12 – 21 days (varies by country) and we’d like to prepare reports so that we know who has worked where and for how long and, how much time off they have had (to meet individual country requirements).  In my dream world, it would also alert us when we have double scheduled or when we have a mismatched pair or have missed a scheduling slot. Since this isn’t your normal work week scheduling I haven’t found a software package that will allow us to track everything we need.  Has anyone found a software package that might work for us?” — Pam Cashwell
“We have an employee who lies about her time, doesn't do all her work, complains about co-workers and tries to change policy for her benefit. The administrator ignores all of our complaints.  How can we handle this difficult employee?” — Anonymous
Question: “I am the receptionist for a large assisted living facility.  Visitors must sign in at the reception desk and then wear a visitor badge.  People do not like this and have told me it’s none of my business who they are or why they want to visit. I explain that it is for the visitor’s safety as well as that of our residents. Any ideas or suggestions how best to handle this?” — Gwen O’Brien
Question: “I work in an office with all men.  My boss is wonderful except he forgets that I am part of the team too. Recently, he gave all the guys a hooded sweatshirt with the company logo on it and failed to give me one. I don't want to sound selfish, but I would like to have one like the rest of the office. What is the best way to handle this situation with the boss without sounding greedy?” — A team member too
Question: “What is the best career path that an administrative assistant can take in the admin or facilities field, and what would the duties be?” — Sreekumari K
Question: “Last year I became ill shortly after I was given a new assignment.  I was gone about two months and then returned to work eager to continue my assigned responsibilities. The day I reported back to work, my new responsibilities were taken away and I was reassigned to grunt work, basically "put out to pasture." My title and salary remain the same, so the company could not be accused of discrimination. I am about four years from retirement.  I like the company, and I don't want to go on the job market at this point. I have given essential services and skills to the company for 13 years. No one else in the admin staff has the particular knowledge or skill set I have. I have offered to train or coach the others so that they can carry on when I retire, but no one seems interested. Is there anything I can do to stay as valued and appreciated as I was before my illness?  Or is my only option to write an admin manual covering the knowledge and skills I would like to pass on?” — Caroline N. Packard
Question: “I’m interested in learning if other companies offer adoption benefits, and if so, what benefits they offer?” — Joan Frieden
Question: “My supervisor has memory lapses from time to time. He will give me only partial instructions and then get angry that I did not do things that he forgot to tell me. He really thinks that he didn’t forget. How do I handle this?” — Anonymous
Question: “I am the administrative assistant to the chief and two directors. The director who runs the day-to-day operations is on extended medical leave and the clinical coordinator is overseeing everything in his absence. The clinical coordinator has been favoring her best friend who also works with us by giving her special parking privileges, allowing extended lunches, etc. How can I approach the clinical coordinator about this favoritism without causing any major problems?” — SR
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