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Admin Pro Forum

Share best-practices with your administrative peers. Pose a question, offer advice, or just be a fly on the wall.

Question: “I am the assistant to our company’s CTO, who is very ‘hands on.’ She is constantly in meetings and on conference calls, which takes a toll on her e-mail inbox. I am tasked with helping to control the outrageous amount of e-mails that come in to her on a daily basis. I have become good at detecting the junk mail, but it doesn’t even put a dent in the total. Does anyone have any suggestions on e-mail management?” — Leslie N. Robus
Question: “The holidays are approaching, and I need help thinking of a nice and reasonably priced holiday gift from my male boss (CEO). Any suggestions?” — Sandy S.
Question: “What is the appropriate way to list a retired physician on our letterhead and web site?  Should we remove his name or simply put (retired 2008) beside his name?” —Viki
Question: “We have a long-term temporary worker who manages to get the job done, but the collateral damage is staggering! She is loud, abrupt and downright rude. The only people who like her are the salespeople she supports because she does provide them tangible results. How can I ask her to conform more to office behavior without causing a strain on our working relationship?” —Kristin
Question: “We have an employee who has been going through a difficult divorce for the past year and a half. Lately, she has been making more and more mistakes and it seems she needs training on things we all should know and that she once knew. She seems overly sensitive to basic constructive criticism and is beginning to play a bit of the blame game. I think she needs a vacation, but she refuses to take one. Any suggestions on how to get her through this divorce without sacrificing job performance? Or is there such thing as a “mandatory” vacation?” — Jocelyn
Question: “I’m responsible for selecting new office furniture for the VP of my department (this is who I report to) along with furniture for the Director and 10 managers. I’ve been told a dark wood color and straight lines. They want it to look “intimidating” and professional. Suggestions?” — Randall S. Cook
Question: “In my 30-year career, I’ve never heard of a company requiring that holiday time be accrued, i.e., each pay period an employee accrues the time, but if the employee doesn’t have enough accrued time and a holiday rolls around then it’s time off without pay. Is this legal?” — Peg
Question: “When I started at my company, I worked for two senior execs. Now, I also work for the president. I handle all of their office and personal work, which includes personal errands for the president. On my review, it was stated that I am not enthusiastic about everything that I am asked to do. I’ve never refused a request, but I don’t want enthusiasm to be interpreted that I need more to do. I am frequently complimented by customers and co-workers on my helpfulness. I also work overtime every day on an unpaid basis. I noted this on my last review comments. But the president keeps bringing up the ‘enthusiasm’ comment on my review. How should I respond to this comment?” — Anonymous
Question: “How do you tactfully tell a co-worker/friend, who recently received a promotion to an upper-level management position, that she needs to dress more professionally? She dressed very nice for the interviews, but the next day she was back to wearing wrinkled, sloppy clothing. She will be meeting potential donors and prominent business people, but she doesn’t seem to have a clue about her style. How can I help her succeed in her new position without hurting a friendship?” — Want to Help
Question: “What user-friendly database software can connect to Quicken Books?  The nonprofit I currently support has MS Access, but I don't know if that's the answer.  Is there a program that’s more user-friendly?” — Anonymous