Admin Pro Forum
Share best-practices with your administrative peers. Pose a question, offer advice, or just be a fly on the wall.
“The association I work for will be moving to another state sometime in the next six months. Knowing that our jobs are ending has made it difficult to do our jobs and remain professional toward the people who made that decision. I feel we need to serve our members the same as we did before. But other employees have copped an attitude. What's the best way to deal with the anger of co-workers and still maintain good customer service and remain professional?” -- Janice
Question: “Since starting my current position more than a year ago, I have implemented a lot of new projects, creating duties that I felt the position should include. Now that things have slowed down and everything is implemented, I find myself with lots of downtime. I feel like I’ve run out of ideas and I’m sick of updating mailing lists since it’s slowed down. Any ideas to keep me busy?” — Anonymous
Question: “I am looking for some new, different ideas for a year-end letter. My boss usually sends out personalized year-end letters highlighting the accomplishments of our department. He wants to do something different this year. Does anyone have any ideas?” —Kim E. Rodriquez
Question: “Any suggestions for a sign-in method in an open reception area? Currently, we're using a clipboard and a paper sign-in sheet but each person who signs in can see the names of earlier attendees.” — Anonymous
Question: “My company has decided not to do the usual Christmas party this year. In the past, it’s been a huge affair for all employees and their families. This year, we are planning to hold “something” at the office just for staff. I’d like to know what other companies are doing this year and any ideas for in-house parties.” — P.T.
Question: “Our company has an outing every year. I felt very uncomfortable at the last couple that I attended, and I would rather work than be there. The same employees that huddle at the office are the same ones that huddle at the outing. I speak to everyone at the office, but I do not have a certain group that I'm around all the time. I try to be a team player and attend functions that are given by the company, but I really hate going. Any suggestions?” — Angela Murphy
Question: “What is the preferred (or most common) title for someone who reports directly to an assistant general manager: administrative assistant or executive assistant?” — B.J. Carroll
Question: “I have moved back to my hometown and taken a position that I held 13 years ago. At the time, I was the only secretary/administrative assistant in the office. Now, there is a secretary and an administrative assistant, which is my position. The secretary resents me because she did not get this position. She did not get this position the last couple of times it was filled. She has a good friend in our IT Department and the two of them talk about me and things that go on in the office. The secretary also is abrupt to the public and uses profanity. I don’t like her talking about me and I feel that she should be more professional. What should I do?” — LS
Question: “I need help in revising our current policy on continuation of medical insurance during the following cases: temporary layoff, permanent layoff, workers’ comp. Currently, the employer pays 100% of employee insurance benefits. Any advice would be appreciated.” — Anonymous
Question: “I have been asked to help arrange a business meeting/workshop in another state. I know that I will need to depend on someone else at that location for assistance. Whom do I work with? What types of things do I need to do to make this a successful meeting? What things should I pay attention to?” — Anonymous