Admin Pro Forum

Share best-practices with your administrative peers. Pose a question, offer advice, or just be a fly on the wall.

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Question: “Our company has a MySpace page and employees are invited to join. One associate made derogatory comments about a co-worker on his MySpace page, which turned up on the company page. We have clients reviewing this site. How should we handle it? What etiquette tips can we share with associates? Can the company or the employee request that the negative comments be removed?” — Anonymous

Question: “Our organization will start a performance-based management for all employees in 2010.  We are to select two goals that are Specific, Measurable, Attainable, Realistic and Timely.  As an executive assistant to a senior-level executive in a large organization, I find it difficult to define specific and measurable goals. I schedule meetings, make travel arrangements and generally manage the people traffic for my boss's attention, but I don't see those duties as measurable.  Does anyone have suggestions for adding specific performance goals for an administrative support professional?” — Karen Bryant

Question: “Our organization will start a performance-based management for all employees in 2010.  We are to select two goals that are Specific, Measurable, Attainable, Realistic and Timely.  As an executive assistant to a senior-level executive in a large organization, I find it difficult to define specific and measurable goals. I schedule meetings, make travel arrangements and generally manage the people traffic for my boss's attention, but I don't see those duties as measurable.  Does anyone have suggestions for adding specific performance goals for an administrative support professional?” — Karen Bryant

Question: “I supervise a clerical worker in my department. She has difficulty knowing where to file folders with only initials or those that begin with a numeral, e.g., CPP or 3M.  She mixes them in anywhere. I have tried to explain "filing etiquette," but she tells me she knows how to file. Can you give me pointers?  Is there a new acceptable way to file?” — Robin

Question: “I supervise a clerical worker in my department. She has difficulty knowing where to file folders with only initials or those that begin with a numeral, e.g., CPP or 3M.  She mixes them in anywhere. I have tried to explain "filing etiquette," but she tells me she knows how to file. Can you give me pointers?  Is there a new acceptable way to file?” — Robin

Question: “I've just learned the mail merge application on Microsoft Office/Word 2003. After the salutation, the software automatically inserts a comma (i.e., Dear Mr. Jones,). I was taught to use a colon rather than a comma.  Now that we are in the 21st century has the colon been dropped in favor of the comma? My mail merge will not let me substitute a colon for a comma.” — Anonymous

Question: “I've just learned the mail merge application on Microsoft Office/Word 2003. After the salutation, the software automatically inserts a comma (i.e., Dear Mr. Jones,). I was taught to use a colon rather than a comma.  Now that we are in the 21st century has the colon been dropped in favor of the comma? My mail merge will not let me substitute a colon for a comma.” — Anonymous

Question: “A co-worker has sent a companywide e-mail inviting employees to attend a morning prayer and Bible study on company premises prior to work hours. Is this allowable by law?”  — Anonymous

Question: “A co-worker has sent a companywide e-mail inviting employees to attend a morning prayer and Bible study on company premises prior to work hours. Is this allowable by law?”  — Anonymous

Question: “Does anyone know how to stop pagination at a certain point in a Word document? I’ve had to do this many times, but every time is difficult and time consuming. I type multisection documents and in the final section, I need to stop page numbering. I know you must undo the “link to previous,” but I have to fight with it for a long time before I can get it to work. I’d like a simple, quick or easy way to do it, but I would settle for just knowing step-by-step how to do it right each time without having to fight with it for an hour or more.” — Diana

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