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Admin Pro Forum

Share best-practices with your administrative peers. Pose a question, offer advice, or just be a fly on the wall.

Question: “We are in the process of conducting annual employee performance evaluations and I am hearing complaints about the form we have used for the past two years. Can anyone provide a source for performance evaluation forms?  I would like to get several samples to review so that we can select one prior to evaluation time next year.” — Pam Bowman
Question: “I would like some additional training in report presentation and graphic design/layout. I type audit reports (Word and Excel), and I produce two newsletters (Microsoft Publisher). I would like to assist my bosses in better preparation and presentation of their audit reports (PowerPoint), as well as improve the look of the newsletters. Has anyone taken the career track graphic design/layout seminar or any other seminar? Any special software you can recommend?” — Diana Chase
Question: “I have to give a presentation to a group of administrative assistants. What topics/tips can I discuss that they don’t already know?” — Anonymous

Question: “At my office, we are bombarded with e-mail, multiple phone lines ringing, interoffice instant messaging and people walking in and out of cubicles all at the same time. When we describe the office scenario in interviews, job candidates nod and say they can handle it.  Then they get here and say, “Why didn’t you say it was this busy?” — Kristin Patterson
Question: “I supervise a young secretary/receptionist who has been with the agency for two years. She is a pleasant person, but I have to constantly remind her how to properly handle security procedures, how to ask questions so she doesn’t send people to the wrong department, how to handle the front desk when more than one person is waiting, how to do basic purchase requests and the list goes on. I have given her a detailed SOP and sent her to admin training classes to improve her skills. But she doesn’t improve and she continues to mishandle situations. What do I do next — I truly want her to succeed?” — Jo

Question: “I work in a health and safety department and need to purchase a software package that will track training and annual due dates, etc. Can anyone recommend a good one?" — Anonymous
Question: “I have worked with my boss for 20 years, and he will retire in June after 33 years with the organization. He is moving out of state. He will receive a clock as the traditional retirement gift from the organization. I would personally like to give him a gift, but I have no idea what is appropriate. A gift certificate would have to be from a national chain, and a present would have to be small enough to transport to his new home and not become clutter. Any suggestions?” — Anonymous
Question: “What do you use to easily remove old labels from file folders designated to be re-used?” — Karen Dow
Question: "I need a user-friendly org chart software that will convert or copy easily to PowerPoint. Any suggestions?" — Alicia Vandgrift

Question: “I work for a government agency that coordinates our service delivery with private industry partners. Because of this partnership, we have staff in our building who are not state employees and answer to different management. The dress code in our building is “business casual,” and the partners agreed to this policy. How do I address women who wear inappropriate low-cut blouses and very short skirts?  Approaching the appropriate supervisor hasn’t helped.  The “corporate culture” in that company is different from our state agency. Should I go to our administrator?  Am I making too much of this?  The purpose of this partnership is to help lower-income and unemployed people find jobs, or career advancement, through job search activities, training, résumé and interviewing skill coaching. I don’t see this as setting a good example to our clientele. — Rita