Admin Pro Forum

Share best-practices with your administrative peers. Pose a question, offer advice, or just be a fly on the wall.

Question: “Because of budget cutbacks, we had to lay off our telephone switchboard operator and convert to an automated telephone system. By dialing 0, patrons can still talk to a live person.  Many bypass the menu and immediately dial 0. We are a public library, and we composed our own menu options. It is difficult to navigate and much too long and wordy. Any suggestions for making the menu more user friendly?” — Kate Zimmerly
Question: “Does anyone have a template or a format they use for Board Resolutions? — Ann E. Harris
Question: "We are planning a summer event for our employees and their families. We could have as many as 400 people attending!  Any party ideas for large groups?  It will probably be a picnic, but if you have had other successful events for large groups or ideas to make a picnic fun for all, I would love to hear from you!" — Marie
Question: “I sit by a man who is a chain smoker — some days he goes out to smoke six or seven times. He is also a heavy coffee drinker. The combination of smoke and coffee really stinks. How can I address this issue without offending him?” — Ann E. Harris
Question: “I am sure many admin assistants have asked this question before. But I have not read anything lately about it. How do you deal with feeling like your opinion is not important enough and not being considered?” — Anonymous
Question: “I have been told my minutes are too "wordy."  Does anyone have a format to follow for the correct wording on report minutes?” — Rachel M. Ouimet
Question: “Our organization promotes collaborative work styles that allow people to change seats often. Have others had any success tracking employees who work in an "Agile Programming" environment and maintaining a correct and current seating chart in this type of setting?  The administrative staff is responsible for knowing where approximately 400 people sit for maintenance issues and mail delivery and also for locating an empty desk when new employees are hired. Other than updating the file daily, (which is in Microsoft Visio) any other ideas?” — Elaine Erne
Question: “Does anyone have any ideas for promotional contests? I am trying to bring in more customers, and our staff really gets motivated with contests.” — Angela Starnes
Question: “We are in the process of conducting annual employee performance evaluations and I am hearing complaints about the form we have used for the past two years. Can anyone provide a source for performance evaluation forms?  I would like to get several samples to review so that we can select one prior to evaluation time next year.” — Pam Bowman
Question: “I would like some additional training in report presentation and graphic design/layout. I type audit reports (Word and Excel), and I produce two newsletters (Microsoft Publisher). I would like to assist my bosses in better preparation and presentation of their audit reports (PowerPoint), as well as improve the look of the newsletters. Has anyone taken the career track graphic design/layout seminar or any other seminar? Any special software you can recommend?” — Diana Chase