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Admin Pro Forum

Share best-practices with your administrative peers. Pose a question, offer advice, or just be a fly on the wall.

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Question: "I’ll sometimes have weeks when I feel like I’ve totally lost my spirit and enthusiasm, only to bounce back the following week when things at work go well. It seems like every time I think I just don’t have what it takes to keep going with this job, it was just a phase—but I sure do keep experiencing those phases! What are the signals that I need to move on because the point of real, no-going-back burnout has finally come?” — Tula, Administrative Assistant of Budget

Question: "On our admin team we have 'Karen'—a good worker except when it comes to helping out others if they haven't met her precise expectations. Her view is that if people don't follow procedures to the letter, then their problems should be ignored in order to teach them a lesson, even if this means a deadline is missed, a report goes out incorrectly, or a very minor mistake that could easily be fixed is left to become a bigger one through her inaction. I know she has a point about showing people the need for order, but aren't we here to help those we work with above all things?" — Christine, Operations Clerk
Question: "I feel strange when I talk about my enthusiasm for my work. I'm basically a mid-level admin and have been for four years, but I love it! Maybe I've just gotten lucky with my circumstances or the right combination of challenges, but I can't be the only one who just plain enjoys doing this for a living, helping people in a thousand different ways. I want to find out how many admins really love their job like I do!" — Vanessa, Property Administrator

Question: “I’ve always wanted to send out a meeting invitation to our whole office to give some informal hands-on training on our copiers, since I see no reason that everyone should be so helpless when it comes to clearing jams, changing toner, and knowing their way around the screens. But my boss is against it; he sees all of that as the admins’ job, even though we waste a lot of time dealing with these very easy-to-fix problems. Am I the only one who thinks it’s necessary to train everyone on this, not just the admins?” – Sharon, Senior Assistant

Question: "I just moved into an administrative position after being very physically active at my old job, and the first thing a new colleague said to me was, ‘Good luck with the way this gig breaks your body down little by little!’ I do wonder about carpal tunnel syndrome, and weight gain from immobility, and what sitting in a chair for so long will do to me over the years … just what am I in for, anyway?” – Kirk, Data Technician/Receptionist

Question: "I work in a very big office and our many managers need every kind of support imaginable. I want to spend the next 12 months really mastering the one administrative skill that will set me apart from the other people on our admin team and turn me into, well, a star. I not only want to guarantee I'll always have a job here, but show I'm someone who can deliver something no one else can. Can any experienced admins tell me the one thing they learned how to do that really changed the way their supervisors looked at them?" — Nina, HR Assistant

Question: "Where I work, our Internet usage is monitored, our time is tracked to the minute, we have to log in and out of every application so the managers can see who is doing what and when, and the steps of every project are time-logged to make sure we’re using our time efficiently. This has all begun to feel oppressive—even though HR tells us that it facilitates our performance reviews and makes the raises and promotions process orderly and noncontroversial. Does anyone but me feel caged in by the way so many jobs now keep such a close eye on us?”  – Blair, Broker’s Assistant

Question: "Every admin job I apply for asks me about my salary requirements and how much I made at my last position. I guess I still haven’t figured out the right response to this—whether to be perfectly honest, undervalue myself to get a better chance at being hired, or shoot for the moon. Which answer really gets the best results?” – Sam, High School Secretary

Question: "Our office is thinking about converting to Windows 8 now rather than waiting till it’s absolutely necessary, but my boss wants us to be able to answer one question first: What problem does it solve? He’s not a fan of bells and whistles for their own sake and wants to upgrade now only if someone can show that version 8 will save us time or energy. Can anyone tell me if it gives us something that’s either missing or doesn’t work in the previous version?” – Betty, Residential Property Manager

Question: "Have you ever surveyed the executives you or your team work for regarding the level of support they receive and the skill set of the admin team? Do you have a survey or resource you can share?"  — Heather, Executive Assistant

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