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Admin Pro Forum

Share best-practices with your administrative peers. Pose a question, offer advice, or just be a fly on the wall.

Question: “When called for a reference, my former employer tells prospective employers all of my strengths, but it also says I was terminated.  The reason given is that the position had changed from the time I was hired five years ago and I was no longer a good fit.  I believe  I was laid off because I got a generous severance package and unemployment.  How should I answer this tough question?  I already lost one job offer because I said I was laid off, and that did not match the employer's reason, so they thought I was hiding something.  What should I say?  I was never on probation, disciplined, written up or warned so it was a big surprise when it happened.  The company did not replace me, the other five admins split my responsibilities, and the company "terminated" three other people after me.” – Anonymous
Question: "Does anyone know of a recurring administrative podcast that I could listen to during my daily commute?" – Anonymous
Question: “Because of budget cutbacks, we had to lay off our telephone switchboard operator and convert to an automated telephone system. By dialing 0, patrons can still talk to a live person.  Many bypass the menu and immediately dial 0. We are a public library, and we composed our own menu options. It is difficult to navigate and much too long and wordy. Any suggestions for making the menu more user friendly?” — Kate Zimmerly
Question: “Does anyone have a template or a format they use for Board Resolutions? — Ann E. Harris
Question: "We are planning a summer event for our employees and their families. We could have as many as 400 people attending!  Any party ideas for large groups?  It will probably be a picnic, but if you have had other successful events for large groups or ideas to make a picnic fun for all, I would love to hear from you!" — Marie
Question: “I sit by a man who is a chain smoker — some days he goes out to smoke six or seven times. He is also a heavy coffee drinker. The combination of smoke and coffee really stinks. How can I address this issue without offending him?” — Ann E. Harris
Question: “I am sure many admin assistants have asked this question before. But I have not read anything lately about it. How do you deal with feeling like your opinion is not important enough and not being considered?” — Anonymous
Question: “I have been told my minutes are too "wordy."  Does anyone have a format to follow for the correct wording on report minutes?” — Rachel M. Ouimet
Question: “Our organization promotes collaborative work styles that allow people to change seats often. Have others had any success tracking employees who work in an "Agile Programming" environment and maintaining a correct and current seating chart in this type of setting?  The administrative staff is responsible for knowing where approximately 400 people sit for maintenance issues and mail delivery and also for locating an empty desk when new employees are hired. Other than updating the file daily, (which is in Microsoft Visio) any other ideas?” — Elaine Erne
Question: “Does anyone have any ideas for promotional contests? I am trying to bring in more customers, and our staff really gets motivated with contests.” — Angela Starnes