Admin Pro Forum

Share best-practices with your administrative peers. Pose a question, offer advice, or just be a fly on the wall.

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Question: “Recently, my boss was signing paper letters and asked if it is still proper to write “Dear” in the salutation instead of just the person’s name. And for closing is "Sincerely" and "Very Truly Yours" passé or is “Regards” OK to use? Are handwritten or typed letters more formal than correspondence sent via e-mail?” — Naomi

Question: “I have a co-worker who is quite chatty.  Even if I am submerged in my work she will say, “I don’t mean to interrupt,” but she interrupts, and it is always something insignificant.  It is so bad that every time she walks by my desk she has to stop and talk, which is  several times a day.  I have told her many times that I can’t chat every time she comes by because I am busy and need to concentrate.  I have even told her that my boss might frown upon it if she thought I was frequently socializing instead of getting the work done.  Each time, she says she understands and apologizes, but then the next time I see her, she does it again.  I don’t have a private office, so I can’t just close a door.  How do I stop “Chatty Cathy”? — Anonymous

Question: “I have a co-worker who is quite chatty.  Even if I am submerged in my work she will say, “I don’t mean to interrupt,” but she interrupts, and it is always something insignificant.  It is so bad that every time she walks by my desk she has to stop and talk, which is  several times a day.  I have told her many times that I can’t chat every time she comes by because I am busy and need to concentrate.  I have even told her that my boss might frown upon it if she thought I was frequently socializing instead of getting the work done.  Each time, she says she understands and apologizes, but then the next time I see her, she does it again.  I don’t have a private office, so I can’t just close a door.  How do I stop “Chatty Cathy”? — Anonymous

Question: “After meeting with a customer or supplier, my boss often asks me to send a follow-up e-mail. I always debate whether or not to copy him in my e-mail. I want him to know how and what I said to the person, but I’m not sure how it makes him look. What is the appropriate thing to do? Should I copy him on the e-mail? Should I forward the e-mail to him later? Do I need to copy him since he asked me to handle it?” — E.J.

Question: “After meeting with a customer or supplier, my boss often asks me to send a follow-up e-mail. I always debate whether or not to copy him in my e-mail. I want him to know how and what I said to the person, but I’m not sure how it makes him look. What is the appropriate thing to do? Should I copy him on the e-mail? Should I forward the e-mail to him later? Do I need to copy him since he asked me to handle it?” — E.J.

Question: “My company does not have a dedicated receptionist and has assigned receptionist duties to four assistants. It’s difficult for the four of us to get our regular work done with the added duties of answering incoming calls, transferring calls and logging them into the customer management system. How can we persuade management to consider hiring a full-time receptionist without jeopardizing our own jobs?” — Upset in the West

Question: “My company does not have a dedicated receptionist and has assigned receptionist duties to four assistants. It’s difficult for the four of us to get our regular work done with the added duties of answering incoming calls, transferring calls and logging them into the customer management system. How can we persuade management to consider hiring a full-time receptionist without jeopardizing our own jobs?” — Upset in the West

Question: “I work with someone who has a strong diva personality.  She is a good worker, but believes she is better than everyone else, and points that out on a regular basis through her actions. To top this off, she is constantly interrupting others.  How should I deal with this without insulting her or raising a big fuss?” — Caron Mosey

Question: “I work with someone who has a strong Diva personality.  She is a good worker, but believes she is better than everyone else, and points that out on a regular basis through her actions. To top this off, she is constantly interrupting others.  How should I deal with this without insulting her or raising a big fuss?” — Caron Mosey

Question: “Does anyone have a recommendation for Project Management utilizing an already existing SharePoint system?” — LaNash Wallander

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