Admin Pro Forum

Share best-practices with your administrative peers. Pose a question, offer advice, or just be a fly on the wall.

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Question: "We have so many people in my office creating and revising so many documents and swapping them around, I don't know of the best way to ensure someone's not grabbing the wrong one from the network—or from the person they're teaming with. Does anyone have any tips so I don't keep hearing, 'Oh, I think this is the right version'?" - Kristen, Office Manager

Question: "We work in an office where there is the ministry staff and the support staff. The communication is not good between the two. It seems like the support staff, who do the work and must have the knowledge to answer the phone correctly, are the last ones to know what is going on regarding new projects, changes, hitting deadlines, etc. We could use some suggestions on how to fix this." - Lorene, Office Manager

Question: "How have larger companies solved all-hands meetings? We have about 3,000 associates at our primary location, and about 2,000 divided among three ‘remote’ locations. How have you leveraged technology to reduce the number of all-hands meetings but still keep them engaging for all of the sites?" - Angela, Senior Executive Assistant

Question: "Two of my co-workers frequently have personal conversations about five feet away from my desk area. The sound is very annoying and distracting to me. How should I approach this concern with them?" - Pat, Accounts Receivable

Question: "How often does your admin team meet? Who are the team leaders, how are they selected, and how long do they serve?" - Carolyn, Executive Assistant

Question: "I have been hearing a lot about OneNote in Microsoft Office. I am curious if anyone has ever used it, and to what degree they did. If they did use it, did they find it helpful or beneficial?" - Maggie, Administrative Assistant
Question: "One of my co-workers is a very good employee, and usually very friendly, but wow, when anyone makes a mistake or doesn't quite perform to his liking, he is totally brutal and unfair in his criticism—always out of their earshot. How do I tell him gently that everyone who makes errors isn't an 'idiot'? And why is it that people always overlook their own mistakes yet blast everyone else for theirs?" - Gemma, Facilities Reservations
Question: "I have trouble compartmentalizing things when they go wrong. For example, if I mess something up at work, or have a problem with a co-worker, my day is just completely ruined. I slog through it for hours, then just go right to bed. I snap back into shape the next morning, but I'm looking for advice on how not to get stuck in the negative moments on the job." - Tracie, Benefits Assistant
Question: "I just got a new job assisting a regional manager who's more introverted than anyone I've ever worked with! She makes almost every request via email and shares almost nothing. I'm no extrovert myself, so I really have no idea how to go about getting to know her so we can work together better. Does anyone have any tips?" - Sam, Sales Assistant

Question: "Is anyone out there not recognized on Administrative Professionals Day (I’m not)? How do you handle it?" - Sally, Administrative Assistant

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