Admin Pro Forum

Share best-practices with your administrative peers. Pose a question, offer advice, or just be a fly on the wall.

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Question: “I work at the front desk, so when I need to take a day off, I rely on four people in my office to cover for me.  They answer phones, disperse mail and faxes, and do their own work at my desk.  When I need coverage, I send an e-mail to these people asking what times they’d like to volunteer to cover the front desk and I thank them for volunteering. I send a reminder the day before I take off, again thanking them for helping.

When I return, one of the volunteers expects me to thank her again for helping, and she complains about this to my boss and other co-workers. She has commented that it appears I’m ungrateful because I haven’t thanked her in person for covering the front desk. Is it really necessary for me to bend over backward and thank her in person?” — Liza
Question: “Does having a CAP or any administrative assistant certification mean a better position or salary, and does it help when seeking new employment? If it does add to my résumé, how do I get certified?” — Holly
Question: “Does having a CAP or any administrative assistant certification mean a better position or salary, and does it help when seeking new employment? If it does add to my résumé, how do I get certified?” — Holly
Question: “My co-worker obviously doesn’t shower before he comes to work. There are days that he doesn’t smell terrible, but not pleasant either. Others in the office have noticed, too, but no one will say anything. I like him, and I want to tell him, but I don’t know how. If I had body odor, I’d want to know. Any suggestions — Brenda
Question: “My co-worker obviously doesn’t shower before he comes to work. There are days that he doesn’t smell terrible, but not pleasant either. Others in the office have noticed, too, but no one will say anything. I like him, and I want to tell him, but I don’t know how. If I had body odor, I’d want to know. Any suggestions — Brenda
Question: “I am in that no-man's land where my boss likes my work so much that he treats me as his administrative assistant even though I am not his assistant. Are administrative assistants supposed to clean their bosses' desks?  I personally don't want to do this. He is a messy person and his desk is always a mess.  I don't know what to do with most of the paperwork on his desk other than to move it to a cabinet. What are the official nonbusiness duties that an administrative assistant should do for a boss? Should I get his coffee? I do get it occasionally, but he asks politely.” — Beatrice
Question: “I am in that no-man's land where my boss likes my work so much that he treats me as his administrative assistant even though I am not his assistant. Are administrative assistants supposed to clean their bosses' desks?  I personally don't want to do this. He is a messy person and his desk is always a mess.  I don't know what to do with most of the paperwork on his desk other than to move it to a cabinet. What are the official nonbusiness duties that an administrative assistant should do for a boss? Should I get his coffee? I do get it occasionally, but he asks politely.” — Beatrice
Question: "My boss bad-mouths me to his direct reports. This puts me in an awkward situation and undermines me as a person and his executive assistant. How should I handle this?" — Christina
Question: "My boss bad-mouths me to his direct reports. This puts me in an awkward situation and undermines me as a person and his executive assistant. How should I handle this?" — Christina
Question: “I cannot figure out how to create macros in MS Word 2007 using Visual Basic. Every macro I type saves fine, but when I go to run it I get an invalid error, and it takes me back to the Visual Basic page. What am I missing here?  This used to be so easy in MS Word 2003.” — Laura
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