Admin Pro Forum

Share best-practices with your administrative peers. Pose a question, offer advice, or just be a fly on the wall.

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Question: “I am an admin who has two programs that are supposed to be used for conversion and editing: Adobe Acrobat and ScanSoft (OmniPage 16 and PaperPort 11). I have not been able to understand the concepts or even stumble through the ScanSoft Suite. I called ScanSoft but they want to charge for help. Can someone give me a first grade view of how this system works? Or help me figure out how to convert and edit in Adobe Acrobat? I am desperate!” – An admin, not a techie
Question: "I am an executive admin assistant with two senior-level admins below me.  One admin appears to get all the work thrown at her, because her bosses have the biggest teams. I want to level the load between the three of us, which won’t be the problem. My problem is how to communicate to the directors that they will not get the support they typically received, as we are spread too thin. How can I word an email to the directors that their teams must start being more self-sufficient?" —Terry
Question: "How do others handle personnel who wear strong and unpleasant perfume? What about other grooming and hygiene issues?" —Chris
Question: “I am an administrative assistant in a municipality’s executive office. For two years, I also handled the secretarial and receptionist duties. So I was thrilled when we recently hired an office manager (a retiree), a secretary (a young, spunky lady) and a receptionist. However, the way they work drives me nuts. The secretary does not take criticism well; the office manager doesn’t manage and is not tech savvy; and the receptionist asks dumb questions ('Can we give out our boss’ SSN?'). I'm tired of babysitting them and our boss won’t help. I have my own job to do; how do I get them to do theirs?” —Dusty
Question: “I am an administrative assistant in a municipality’s executive office. For two years, I also handled the secretarial and receptionist duties. So I was thrilled when we recently hired an office manager (a retiree), a secretary (a young, spunky lady) and a receptionist. However, the way they work drives me nuts. The secretary does not take criticism well; the office manager doesn’t manage and is not tech savvy; and the receptionist asks dumb questions (“Can we give out our boss’ SSN?"). I'm tired of babysitting them and our boss won’t help. I have my own job to do; how do I get them to do theirs?” —Dusty
Question: “I am executive assistant to an executive vice president. I’ve worked for him for nine years and we have a good relationship. For the past five years, I’ve supported him remotely from 200 miles away. We are both members of LinkedIn. While I would never ‘friend’ him on Facebook, LinkedIn is a professional network site. Is it appropriate for me to invite him to ‘connect’ with me?”   — Katherine
Question: “I have been with my company for 14 years. Two years ago I fell down a flight of stairs and injured my back. I walk with a cane and experience chronic pain. I've missed 35 days of work this year. My absences are covered by FMLA but have caused my relationship with my boss to deteriorate. She says I am “unreliable” and she “never knows” when I’ll be in. This hurts my feelings, stresses and depresses me. I love my job, but I feel like such a pariah. When I asked for accommodations like a flexible start time, her response was: "What are you going to do for us in return?" Nothing was done. I am our household’s main bread-winner so resigning is not an option. My boss and I used to be good friends. How do I get her to understand I do not take time off just to make her miserable?” – Patti
Question: “I have been with my company for 14 years. Two years ago I fell down a flight of stairs and injured my back. I walk with a cane and experience chronic pain. I've missed 35 days of work this year. My absences are covered by FMLA but have caused my relationship with my boss to deteriorate. She says I am “unreliable” and she “never knows” when I’ll be in. This hurts my feelings, stresses and depresses me. I love my job, but I feel like such a pariah. When I asked for accommodations like a flexible start time, her response was: "What are you going to do for us in return?" Nothing was done. I am our household’s main bread-winner so resigning is not an option. My boss and I used to be good friends. How do I get her to understand I do not take time off just to make her miserable?” – Patti
Question: “I have been a senior executive assistant for 11 years and want to transition to an administrative manager. But it seems no one wants to give me a chance without the proper experience. I worked to get my master's degree, which should show I am serious about career growth; however, I keep hearing I don't have the experience needed. I feel so stuck and disappointed. I spoke to my boss about my desire to move up. She listened, and commended me for it, but has done nothing to give me that push that I need (she is very influential). Any suggestions?” — Martha
Question: “I have been a senior executive assistant for 11 years and want to transition to an administrative manager. But it seems no one wants to give me a chance without the proper experience. I worked to get my master's degree, which should show I am serious about career growth; however, I keep hearing I don't have the experience needed. I feel so stuck and disappointed. I spoke to my boss about my desire to move up. She listened, and commended me for it, but has done nothing to give me that push that I need (she is very influential). Any suggestions?” — Martha
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