Question: "Where I work, the concept of a deadline has become a bit of a joke. We have a deadline for everything, but if one is missed, it’s simply extended until the work gets done. This creates conflicting expectations and aggravation, especially for the admin staff, which is always waiting for the bosses to finish what they need to. What are the best ways to make deadlines respected when we admins don’t really have the power to discipline?” – Jan, Staff Assistant
Admin Pro Forum
Share best-practices with your administrative peers. Pose a question, offer advice, or just be a fly on the wall.
Question: "I know I’m supposed to send a thank-you email after I go in for a job interview, but I’m not sure of exactly when to send it. An hour afterward? A day? And what exactly does this note need to contain for me to stick in the mind of the person who might hire me?” – Blake, Hospice Coordinator
Question: "I've been given an interesting assignment—my boss wants to start an 'alumni club' for ex-employees as part of a program to improve our office culture. His idea is that the club will make everyone seem more like a part of a family, and be useful in keeping contact with people who might again be valuable. To me, this seems like a lot of effort for little payoff when management is busy trying to keep everyone here happy so they won't leave. What do you think?” – Sinead, Client Services Assistant
Question: "Every time I try to teach someone a new admin process at work, they seem to struggle with it and have many more questions than I anticipated. Now I've noticed that people seem to be going elsewhere to learn what I used to explain. I thought I was an effective trainer, but what does it really take to be a good one?" – Samantha, Concessions Supervisor
Question: “I might be a Scrooge, but I always roll my eyes when it comes time to decorate the office and plan little events for the staff during the holidays. Between the time it takes away from our usual duties and the fact that we’re bombarded outside of work with holiday imagery and revelry (and sweets!), wouldn’t it be kind of a relief to come into the office and not be overwhelmed by yet another layer of yuletide spirit?” – Kendra V., Receptionist
Question: “I always leave my interactions with the IT department feeling a little foolish about tech, and with the sense I’ve interrupted them with my needs. Since I always have to ask IT’s help for everything from reviving a dead keyboard to getting the network to behave, are there ways I can present my daily problems to them so that both our jobs are made easier?” – Ronald, Mail Coordinator
Question: “Since layoffs hit our office, people have been understandably down. Now my boss has asked me for ideas about a possible good will gesture toward all employees. The problem, of course, is that we can spend virtually no money! Does anyone have any budget-conscious notions that might restore a little trust in management?” – Danny, Point of Rocks, Md.