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Write out your recession script

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in Leaders & Managers,Management Training

The key to not letting gossip drain energy from your workplace is teaching supervisors to effectively address employees’ concerns.

Consider this scenario: An employee asks his supervisor whether a rumor that division A will close soon is true. The manager responds with a stammer that the organization is doing its best to avoid closings. The employee starts spreading “bad news.”

To avoid that destructive scenario, train supervisors in what to say and how to say it, advises management expert Quint Studer. Leaders must be specific, he explains.

Take action: Tell supervisors exactly what you want them to say in response to various questions, recommends Studer. “Write a script, so that everyone is speaking in the same voice.”

— Adapted from “Recession Rx for Business,” Quint Studer, Business Credit.

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