Improving internal communications
"In every company survey, 'communications' is the No. 1 issue identified by employees as a company weakness.
"To improve our internal communications, we implemented a 'president’s council forum.' This council is composed of nonmanagerial representatives from each department. They meet with the president monthly to discuss issues in an open format.
"The issues discussed must pertain to improving the company—gossip, petty complaints and nonrelated issues are not permitted. Members of the council are rotated within each department to include different views and perspectives. Since we implemented this concept, successive employee surveys have shown that the area of communications has drastically improved, although it is still the top issue.”
— Joseph Gallagher, Fluid Seals Inc., King of Prussia, Pa.
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