With more than 200 other administrative assistants in her building, Ilja Kraag sees admins working away in their “own little boxes,” independently figuring out how to tackle tasks that an admin at the next desk may have mastered long ago.
“I always feel it’s such a waste to have everyone reinventing the wheel,” she says.
So she decided to share some of her “best practices,” especially for common tasks, such as scheduling meetings.
At Kaiser Permanente, the physicians don’t use online calendars; nurses maintain the schedules.
So when assistants need to schedule meetings that include physicians, they have to work it out by phone or e-mail. “I would get these e-mails saying, ‘Can you give me the availability of your boss within the next two or three weeks?’ I’d think, ‘No, that’s wasted time. There’s a better way.’”
Kraag, who works in the legal department, set up a PowerPoint for Kaiser’s internal web site with th...(register to read more)