Problem Solved: Real People … Real Leadership Solutions, June ’09 — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily

Problem Solved: Real People … Real Leadership Solutions, June ’09

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in Best-Practices Leadership,Leaders & Managers,Management Training

Say it face-to-face

"E-mail has become a bottleneck to communication. All too often, I see someone struggle for 20 minutes on the computer to describe a situation for the person in the office next door. Even worse, the question only requires a 'yes' or 'no' answer!

"I recently experimented with my own 30-day campaign against internal e-mails. I announced that I would not accept any e-mails from my own staff. They would have to contact me face-to-face or via telephone. The result: Our communications are better, projects are moving faster and my relationships with my direct reports have improved.”

— Randy Smith, Forum Systems Group, San Antonio

Cogs in a big wheel

"We developed a skit to visually indicate how credit, sales, delivery and service flowed. It clarified our processes and gave everyone involved a mental boost. We divided up the different processes and as the work flowed, individuals were pinned with a ribbon p...(register to read more)

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