Sometimes, you may want to discipline or discharge an employee because of customer complaints.
Get those complaints in writing. According to a recent 3rd Circuit Court of Appeals decision, you may be able to use the letters as evidence that proves you sincerely fired the employee based on the complaints.
Recent case: Sharon Kremer was fired from her job at a women’s shelter without being given the reason. She sued, charging age discrimination.
But the court allowed the shelter to introduce clients’ written complaints to explain why it fired Kremer. Ordinarily, such letters would be hearsay, but the court concluded they weren’t used to prove the customer complaints were true, just that the shelter had relied on the complaints. Employers don’t have to prove their reasons were true, only that they were sincere. (Kremer v. A Woman’s Place, No. 07-3261, 3rd Cir., 2009)
Like what you've read? ...Republish it and share great business tips!
Attention: Readers, Publishers, Editors, Bloggers, Media, Webmasters and more...
We believe great content should be read and passed around. After all, knowledge IS power. And good business can become great with the right information at their fingertips. If you'd like to share any of the insightful articles on BusinessManagementDaily.com, you may republish or syndicate it without charge.
The only thing we ask is that you keep the article exactly as it was written and formatted. You also need to include an attribution statement and link to the article.
" This information is proudly provided by Business Management Daily.com: http://www.businessmanagementdaily.com/9299/discipline-based-on-customer-complaints-get-them-in-writing "
- Have a progressive-discipline system? Great! But reserve right to fire immediately if necessary
- Review insurance policies for legally dangerous exclusions
- No 'Hands-Off' status just because of discrimination complaint
- Train employees to avoid pestering workers who file lawsuits or in-house complaints
- The customer is always right? Not so fast