There’s magic in a company that turns kitchen helpers into millionaires.
The evidence is in Everything I Know About Business I Learned at McDonald’s, a compendium of simple wisdom by Paul Facella, who started working at Mickey D’s as a teenager and retired as a regional vice president.
But along with the usual big concepts—high standards, integrity and even courage—Facella also talks about a small one: courtesy.
When he first met company founder Ray Kroc in 1978, Facella was a young operations director. Kroc was escorting the young man and a colleague to dinner at the 21 Club in Manhattan.
As they climbed into a limo, Facella went for a fold-down chair, tacitly offering Kroc the plush back seat. The company founder stopped him, saying: “You are my guest tonight. You sit in the comfortable seat.” The encounter “pretty much blew me away,” Facella says.
It was a lesson he tried to copy throughout his career.
—Adapted from “McNuggets of Wisdom at McDonald’s,” Michael Arndt, BusinessWeek.
Like what you've read? ...Republish it and share great business tips!
Attention: Readers, Publishers, Editors, Bloggers, Media, Webmasters and more...
We believe great content should be read and passed around. After all, knowledge IS power. And good business can become great with the right information at their fingertips. If you'd like to share any of the insightful articles on BusinessManagementDaily.com, you may republish or syndicate it without charge.
The only thing we ask is that you keep the article exactly as it was written and formatted. You also need to include an attribution statement and link to the article.
" This information is proudly provided by Business Management Daily.com: http://www.businessmanagementdaily.com/9209/mcdonalds-magic-mcnugget-courtesy "