What’s a manager to do when faced with conflicting accounts of an argument between employees? An important part of that answer is to resolve the conflict quickly, before it spreads like a cancer through your organization.
That’s what happened after an argument erupted between two top managers in Hillsborough County, Florida’s Fleet Department. It began with a dispute over usage of a fleet car and blew up in a series of conflicts resulting in one manager’s firing and a federal sexual discrimination case.
HR investigated the incidents, but the issue came down to two conflicting stories. The department put the male manager involved on suspension and later asked him to apologize. When he refused, the county fired him. Then he filed an EEOC suit alleging an “extremely hostile work environment” in which female managers are “constantly disciplining males.”
Advice: It helps to set civility rules in the workplace that apply to everyone, male and female, management and line employees. You may even consider bringing in experts to train everyone in . There’s a right way to resolve conflict and a wrong way. Teach the right way, and punish those who insist on bullying.
Like what you've read? ...Republish it and share great business tips!
Attention: Readers, Publishers, Editors, Bloggers, Media, Webmasters and more...
We believe great content should be read and passed around. After all, knowledge IS power. And good business can become great with the right information at their fingertips. If you'd like to share any of the insightful articles on BusinessManagementDaily.com, you may republish or syndicate it without charge.
The only thing we ask is that you keep the article exactly as it was written and formatted. You also need to include an attribution statement and link to the article.
" This information is proudly provided by Business Management Daily.com: http://www.businessmanagementdaily.com/9059/he-said-she-said-train-staff-in-workplace-conflict-resolution "
- Be patient and keep thorough records to make sure your firing decisions stick
- L.A. police officer wins $2.3 million in harassment suit
- Your obligation to accommodate religion begins when employee requests it
- Super Bowl betting pools: Nice diversion or super problem?
- Use 'Soft' criteria for staffing decisions? Be prepared to back up rationale