Don’t wall yourself off from employees. Instead, make yourself an accessible member of the team like Japan Airlines CEO Haruka Nishimatsu.
Nishimatsu does not behave like a typical CEO. He rides the bus to work and buys his suits at discount stores. He believes thatis ultimately responsible for any problems, and has even removed the walls from his office so that anyone can stop by without an appointment.
Nishimatsu says a CEO doesn’t motivate by how many millions he makes, but by convincing employees they’re all together in the same boat.
“If management is distant, up in the clouds, people just wait for orders,” Nishimatsu says. “I want my people to think for themselves.”
An open environment allows employees to explore and be creative, and encourages them to speak honestly.
— Adapted from “Japan Airline Boss Sets Exec Example,” Barry Petersen, CBS News.
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