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When teamwork isn’t the answer

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It’s a popular idea that teams work better than individuals, but sometimes leaders must intervene.

At Bosco Chemicals U.K. Ltd., expanding into factory production was first left to a group of nine gifted experts. They spent two years getting the factory going, but within that time, operations began to fall apart.

The company enlisted the help of a production manager. Instead of working through each problem collaboratively, this manager made decisions and gave direction. The result was a well-run factory.

—Adapted from Gods of Management, Charles Handy, Oxford University Press

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