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Dealing with ‘difficult’ co-workers

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in Admins,Leaders & Managers,Office Management,Team Building

During admin team meetings, Susie becomes visibly upset when co-workers disagree with her. She crosses her arms and goes on the attack, picking apart others’ views. Now, you’ve noticed, other admins are hesitant to speak up and leave the meeting as quickly as possible.

Should you say something to Susie about her negative behavior?

Even if you’re not her manager, you can gently coach a “difficult” co-worker toward positive behavior. Try taking her aside after the meeting:

1. Report what you observed: “Susie, I noticed in our meeting that you had your arms crossed.” Use “I” statements, since these are observations about how the person’s behavior affected you.

2. Tie her behavior to the negative result it caused. “And Susie, I noticed that everyone else quit talking and started finding excuses to leave the meeting before we were done.” You need to establish that the behavior was serious enough to cause negative results the other person can’t dispute.

3. Ask for a change in behavior.
“Susie, I really want to hear your opinions. I would appreciate it if you would voice them without getting upset.”

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