3 steps for crisis readiness

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in Leaders & Managers,Management Training

Before a crisis causes things to blow up, train yourself for the first response. Heed these lessons from Detective Kevin Barry, who spent 16 years as a bomb-squad technician in the New York Police Department. Whether you’re dealing with a bomb or a business, the steps for crisis readiness are the same:

1. Plan. “In a disaster scenario, you want to be making as few decisions as possible,” Barry says. Define the crisis-management team, or who can and should do what under various conditions. Prioritize what to protect first when things start to go south.

2. Prepare. Know every resource you’ll have available in a crisis, especially your people. “Know their names, know what they can do, know how much you can trust them,” he says. You’ll have a better sense of what you can delegate, so you can focus on solving the problem.

3. Practice. Much like a fire drill, it’s the only way to make sure that in a real emergency, people respond without panicking.

— Adapted from “Bombs Away,” Jeff Yang, Portfolio.

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