Tempers are flaring at work more often these days. About half of U.S. workers report yelling at a colleague this year, reports the National Institute for Occupational Safety and Health.
How should you handle a co- worker’s “desk rage”? Deb Rinner, director of programs at Tero International Inc., tells the Des Moines Register: “Observe, Interpret, Evaluate”:
Observe: Stay calm enough to reflect on what happened.
Interpret: Think of five possible reasons for the blowup.
Evaluate: Choose the most likely reason and approach the issue from that angle.
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