Wriston, who retired as chief executive and chairman of Citicorp in 1984, led a huge financial institution through revolutionary changes. The way you bank today—such as using an ATM—largely came about as a result of Wriston’s vision and .
In this interview with Working Smart, Wriston reflects on the lessons he has learned about managing people.
WS: You’re known for consistently hiring winners. What’s your secret?
Wriston: We paid no attention to race, gender or the color of a person’s passport. We looked for high IQ and high motivation. Problem is, the brighter people are, the more difficult they are to manage. The real geniuses have a problem with multiple-choice questions because they can think of reasons why all four choices are right.
WS: It must be tough to fill an organization with all these sharp people.
Wriston: W...(register to read more)