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Most employees think their companies do not take full advantage of their biggest asset: the intelligence of their people. In a recent survey of 1,414 managers and workers by Kepner-Tregoe, a management research firm, 62 percent of managers and workers said that their organizations were operating on half or less of the brainpower available to them. Obstacles that prevent management from harnessing the smarts of the work force include lack of a disciplined, systematic thinking process, time pressures, insufficient information and fuzzy roles and responsibilities for making decisions.
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