When excuses aren't accepted — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
Q. I work in the human resources department of a big company that is undergoing a cultural change. We’re going from being employee-friendly to employee-barely-tolerated. Despite the fact that we’re facing all-time low unemployment rates and increasingly high hiring standards, my boss is frustrated that I cannot replace the masses of workers who are leaving for more pleasant, desirable employers elsewhere. When I try to talk with him about the reality of the situation, he gets upset and puts more pressure on me. I am considering leaving. What should I do?
A. Trying to explain why you can’t give the boss what he wants is often a no-win game. CEOs such as Jack Welch of General Electric are famous for not accepting excuses— even valid ones. The more you stress the cold, hard facts that make hiring superstars so tough, the more your boss will probably tune out.
Regroup and try this: Document your efforts to recruit winners. Identify, say, five strategies you’re taking (such as hosting job fairs, increasing employee referral bonuses, asking vendors for leads).
Then monitor your results carefully, keeping your boss appraised every step of the way by submitting progress reports, graphs and other exhibits to indicate which of your many approaches are paying off. Track the numbers with precision, and hold yourself accountable for producing realistic goals given the challenges you face in this difficult environment.