Working with difficult people? Don’t try to change them — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
If you’re stuck with teammates who exhibit certain annoying traits, focus on changing your attitude in dealing with them. That’s harder—but far more effective— than trying to influence bullies, back-stabbers or arrogant bores to “fix” their personality. Here’s why: If you push a know-it-all to consider alternate views, he’ll just grow more sure of himself. If you pressure an ambivalent person to make a firm decision, he’ll become even more wishy-washy. Instead, listen to others’ input dispassionately and then take appropriate action on your own. Don’t get irritated or feel the urge to change someone who bothers you. Accept others’ failings and move on. This way, you won’t waste time or energy getting upset.
Even the most hard-boiled negotiator has emotions. And understanding how to leverage yours — and your counterpart’s — can spell the difference between success and failure. While most negotiating training focuses on the rational side of negotiation, the emotional side has been neglected....Click here to find out more.