WS: How did your ER experience help you as a manager?
Ciancutti: The No. 1 principle in the ER is, “Whose emergency is this?” If a patient comes in confused and out of control and sees doctors panicking, the patient will get worse. As the doctor, you cannot be in an emergency yourself. As a manager, you cannot take on the problems of your employee. Your job is to supply resources to solve a problem.
WS: But in true emergencies, how can you not panic a little?
Ciancutti: You need to have rules to follow before the crisis hits. If you’ve prioritized first, you’ll be ready.
In the ER, we have the “breathing-bleeding rule” to help doctors decide whom to treat first when two patien...(register to read more)