Coping with code red — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily

Coping with code red

Dr. Arky Ciancutti takes urgency in stride

by on
in Leaders & Managers,Management Training

In his eight years as an emergency room (ER) physician, Arky Ciancutti, M.D., managed crises with aplomb. Today he runs the Learning Center, a management consulting firm in San Anselmo, Calif. He’s also co-author of Built on Trust (Contemporary, 2000).

WS: How did your ER experience help you as a manager?

Ciancutti: The No. 1 principle in the ER is, “Whose emergency is this?” If a patient comes in confused and out of control and sees doctors panicking, the patient will get worse. As the doctor, you cannot be in an emergency yourself. As a manager, you cannot take on the problems of your employee. Your job is to supply resources to solve a problem.

WS: But in true emergencies, how can you not panic a little?

Ciancutti: You need to have rules to follow before the crisis hits. If you’ve prioritized first, you’ll be ready.

In the ER, we have the “breathing-bleeding rule” to help doctors decide whom to treat first when two patien...(register to read more)

To read the rest of this article you must first register with your email address.

Email Address:

Leave a Comment