What to say when …

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in Leaders & Managers,Management Training

You cite key figures in a presentation and a rival interrupts to say, “Those figures are outdated.”

“If there are other figures out there, I’d like to hear about them afterward. But if you let me finish, you’ll see how the figures I’m citing fit into a much larger picture that I’ll analyze for you.”

A former boss who’s now at a competing firm calls you to ask how your projects are progressing:

“I’m working on lots of great projects and learning more every day. How do you like your new company?”

One of your employees tells you that co-workers have complained recently about your management style:

“I’m always looking for ways to become a better manager. But I need direct feedback. So I’d appreciate it if you—or your colleagues—would express any concerns straight to me. Do you have suggestions on how I could improve?”

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