Respond to a boss’s challenge—unscathed — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
An aggressive boss asks you to explain a “screw-up” or justify your “bad judgment.” Don’t rush to defend yourself. Instead, mentally rephrase the question in neutral terms before you answer.
Say your manager demands to know why you gave three employees the day off. You realize that what your boss really wants to know is what steps you’re taking to handle the workload.
So you reply, “Our group policy is to have no more than two front-line workers and one floor manager off duty at the same time. We hit that limit today, but we have a system in place to cover for them. Two will be back tomorrow and the third on Monday.”
Every day, key meetings take place in your office. And the decisions made as a result of these meetings can involve millions of dollars, and even change people’s futures. With everything that’s at stake in today’s challenging times, it’s no wonder that employers prize accurate minute-taking skills more than ever before....Click here to find out more.