“That’s interesting. There are always rumors about who’s coming and who’s going. I’m so busy that I just focus on my work. ”
An employee who always seemed laid-back and happy suddenly throws a tantrum:
“This outburst surprises me. Usually you take these kinds of things in stride. What’s going on?”
The CEO introduces you to a consultant “who’s going to be spending a lot of time digging around your unit”:
“It’s nice to meet you. I’m so glad you’ll be helping us. Please let me know if there’s anything I can do for you. I’ll be happy to get you any information you need or explain our processes and procedures.”
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