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Send the right message

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in Business Etiquette,Workplace Communication

Send the right message with your e-mail sign-off by “mirroring,” says Judith Kallos, creator of NetManners.com, a site dedicated to online etiquette.

“In business, you want to maintain the highest level of formality until the other person indicates otherwise,” she says. “Let the other side set the level of familiarity.”

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