Yet, some top executives, including Jack Welch, still include a pat on the shoulder or a warmer-than-usual handshake among their tools.
Case study: After giving a speech a few years ago, Welch talked with each of the 30 customers present, and he touched every one of them.
To use the power of touch:
- Do it in public settings, not behind closed doors.
- Use it sparingly, to reinforce the importance of camaraderie on special occasions.
- How to Fire an Employee the Legal Way: 6 Termination Guidelines
- 10 Secrets to an Effective Performance Review
- Worker pregnant? At least say, 'Congratulations!'
- High bar for retaliation case when someone else is victim
- Stop 'equal opportunity harasser' even if law doesn't cover you
- How to prevent succession planning from triggering discrimination complaints