“Never let any relationship—internal or external—go stale or unmanaged.”
Here’s how Wasserstein heals soured client relationships to regain trust:
1. He openly acknowledges any wrongdoing or underperformance on his part.
2. He explains exactly how he intends to make things right.
3. He does what he promised.
4. He follows up to make sure the problem is resolved.
“It always amazes me just how forgiving people are if you acknowledge, fix and follow up,” says Wasserstein.
— Adapted from Eric Yaverbaum, Dearborn. Secret of the World’s Most Successful CEOs,
Like what you've read? ...Republish it and share great business tips!
Attention: Readers, Publishers, Editors, Bloggers, Media, Webmasters and more...
We believe great content should be read and passed around. After all, knowledge IS power. And good business can become great with the right information at their fingertips. If you'd like to share any of the insightful articles on BusinessManagementDaily.com, you may republish or syndicate it without charge.
The only thing we ask is that you keep the article exactly as it was written and formatted. You also need to include an attribution statement and link to the article.
" This information is proudly provided by Business Management Daily.com: http://www.businessmanagementdaily.com/7645/repair-relationships-with-this-principle "