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Repair relationships with this principle

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in Best-Practices Leadership,Leaders & Managers,Management Training

A. J. Wasserstein, CEO of storage and archives management company ArchivesOne, bases his success on a simple principle:

“Never let any relationship—internal or external—go stale or unmanaged.”

Here’s how Wasserstein heals soured client relationships to regain trust:

1. He openly acknowledges any wrongdoing or underperformance on his part.

2. He explains exactly how he intends to make things right.

3. He does what he promised.

4. He follows up to make sure the problem is resolved.

“It always amazes me just how forgiving people are if you acknowledge, fix and follow up,” says Wasserstein.

— Adapted from Leadership Secret of the World’s Most Successful CEOs, Eric Yaverbaum, Dearborn.

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