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Look inside for best practices
Studying the great things that other organizations are doing is good. But identifying and spreading
internal best practices is an even better way to achieve great results in your organization. Case study: Ritz-Carlton makes it a practice to identify, analyze and trumpet the news of the systems that their best employees develop to please guests. It’s a matter of applying the axiom “Catch people doing something right” and carrying it to logical extremes. management — Adapted from First, Break all the Rules, Marcus Buckingham and Curt Coffman, Simon & Schuster.
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