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Starbucks founder Howard Schultz credits leadership guru Warren Bennis with teaching him that becoming a great leader requires recognizing the skills and characteristics you don’t have and hiring people who do have them.
“Best advice” from other leaders:
Southwest Airlines founder Herb Kelleher says his mother taught him that job titles mean nothing, that people should be respected and trusted as human beings.
“You don’t have to have a doctorate to have an idea,” says Kelleher.
AMD CEO Hector Ruiz says former head of Motorola, Bob Galvin, told him that a good leader “knows he is doing a good job when he knows with certainty that he can say ‘Yes’ to anything his staff asks and feel totally confident that they will do the right thing.”
— Adapted from “The Best Advice I Ever Got,” Julia Boorstin, Cora Daniels, et. al., Fortune.
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