Dell’s Rollins: success above ego — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
When Kevin Rollins took over as chief executive at Dell last year, he arrived just in time to see profits begin to slump.
Rollins could’ve blamed a saturated marketplace or other external factors. Instead, he decided that poor management was to blame. In a gutsy upside-down move to shake things up, he asked employees to review their bosses’ performance.
To show faith in his idea, Rollins underwent such a review himself. His people told him he was bullheaded, unapproachable and opinionated.
But, instead of nursing a bruised ego, Rollins has used that feedback to improve his leadership style, putting success ahead of ego.
— Adapted from “He Naps. He Sings. And He Isn’t Michael Dell,” Gary Rivlin, The New York Times.