Rollins could’ve blamed a saturated marketplace or other external factors. Instead, he decided that poor was to blame. In a gutsy upside-down move to shake things up, he asked employees to review their bosses’ performance.
To show faith in his idea, Rollins underwent such a review himself. His people told him he was bullheaded, unapproachable and opinionated.
But, instead of nursing a bruised ego, Rollins has used that feedback to improve his style, putting success ahead of ego.
— Adapted from “He Naps. He Sings. And He Isn’t Michael Dell,” Gary Rivlin, The New York Times.