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Approachable? Accountable?

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in Leaders & Managers,Management Training

Roslyn Courtney used to think leaders were aloof. What she discovered is that the best ones are down-to-earth, approachable, open and frank.

“There shouldn’t be this mentality that the big, important person is on top and the little people are on the bottom,” says the researcher.

Here are some other characteristics Courtney has pinpointed in leaders:
  • They constantly rove for improvements. They don’t wait to be told what to do.

  • They’re accountable. They don’t shrink back and say they didn’t know about an error or a problem. They own up, step up and fix it.

  • They seek out opinions from colleagues and customers. If your people feel you want to know what they think, they’ll follow you anywhere.

  • They win fair and square. In her business travels, starting with General Foods, Courtney has seen that nice people don’t finish last.

  • They develop other winners, too. You also need to cultivate front-line managers into leaders.
— Adapted from “Leading Indicators,” Jessica Marquez, Workforce Management.

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