Even when a merger is nowhere in sight

When an organization restructures, its new leaders come face to face with critical issues such as:

• Improving morale and organization culture.
  
  
• Identifying knowledge centers within the organization and maximizing the return from them.
  
  
• Understanding decision-making “flows” and how decisions are made.
  
  
• Minimizing customer “churn” and turnover.
  

Lesson: Good leaders never lose sight of those issues, even during business as usual.

— Adapted from “Post-Merger Organization Design,” Walt Shill, Accenture Alert.

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