Now a consultant, Moore says employee surveys reveal an almost-apocalyptic lack of faith and trust in senior .
Here are some of Moore’s tips for restoring the faith:
1. Become a better communicator by keeping your mouth shut. Let people say their piece. Only then may they be willing to hear anything you have to say.
2. Eat lunch among the masses. Plop yourself down, and ask how things are going. Resist the urge to correct, solve, judge or reinterpret. You’ll hear griping, but maybe you can fix a few of the problems you hear about.
3. Carve out quiet time. It will help you become less operational and more strategic.