Through the institute, the engineers learn about Ford processes in such depth that they can anticipate and correct problems with less direct involvement from the automaker. Plus, the training is flexible and cost effective, from Ford’s point of view, because users can access it anytime.
Lesson: Educating your suppliers can eliminate much of the “back and forth” that costs time and money.
— Adapted from “Ford Motor Company: Logistics & Supply Chain ,” www.accenture.com.
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