Leadership lessons from the crypt — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily

Leadership lessons from the crypt

Get PDF file

by on
in Best-Practices Leadership,Leaders & Managers

Long before taking the reins of Time Warner, Steve Ross manned some pretty unglamorous jobs, including working for his wife’s family business: a chain of funeral chapels.

After overcoming his reservations about the industry, Ross threw himself into his work and learned lessons he used for the rest of his career. They include:
  • Concentrate on service. Through working with families in grief, Ross learned the value of  “making sure everything is going well for people at a difficult time.”
  • Use tact at all times. “If you say to people who are grieving, ‘Can I help you?’” Ross recalls, “they will say, ‘No one can help me.’ So I would say, ‘Can I be of service to you?’”
  • Foster loyalty. As he moved into prominence in media, Ross continued to give his business to printers and other reliable vendors from his early years.
— Adapted from Master of the Game, Connie Buck, Simon & Schuster.

Leave a Comment

Previous post:

Next post: