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What ‘integrity’ means to you

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in Leaders & Managers,Management Training

During the poisoned-Tylenol crisis of 1982, Johnson & Johnson incurred a vast financial loss by asking stores to destroy their Tylenol inventories.

Compare J & J’s response to that of Johns-Manville Corp., which refused for years to admit that the asbestos it produced was killing people.

When you compare those actions, some traits of integrity emerge:
  • Integrity is not loyalty to an organization, but to honorable principles.

  • Integrity is not keeping secrets, but speaking the truth despite negative outcomes.
— Adapted from “The Human Side of Management,” Thomas Teal, Harvard Business Review.

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