What ‘integrity’ means to you — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily

What ‘integrity’ means to you

Get PDF file

by on
in Leaders & Managers,Management Training

During the poisoned-Tylenol crisis of 1982, Johnson & Johnson incurred a vast financial loss by asking stores to destroy their Tylenol inventories.

Compare J & J’s response to that of Johns-Manville Corp., which refused for years to admit that the asbestos it produced was killing people.

When you compare those actions, some traits of integrity emerge:
  • Integrity is not loyalty to an organization, but to honorable principles.

  • Integrity is not keeping secrets, but speaking the truth despite negative outcomes.
— Adapted from “The Human Side of Management,” Thomas Teal, Harvard Business Review.

Leave a Comment