consultant Laurence Haughton offers this advice for turning ordinary groups into hot teams:
- Don’t become rule-bound. Rules, intended to streamline and safeguard work, can hamstring your operation when common sense calls for exceptions. Before setting rules, ask if they’re really needed.
- Don’t be mean. Embarrassing employees in front of the team will only come back to bite you. think they’re holding people accountable, but what they’re really doing is inciting payback.
- Show a little fondness. If you like your people and show it, they’ll enjoy helping you when crunch time comes.
- Listen. Make it one on one, as well as in groups. Listening helps you correct misinformation, relax barriers, increase trust and let people feel good about what they do for a living.
- Make it their mission. Even when a project is not terribly exciting, you can make the work more engaging. Creating roles for each person, for example, gives people a sense of being special.
- Let them decide. Allowing people to devise their own processes boosts morale. Just make sure those processes keep improving.