Your customers expect you to set the bar on customer focus, according to a new survey by the AmericanAssociation and the Human Resource Institute. Customers want CEOs, owners, directors and other high-ranking managers on the front lines to answer questions—and put out small fires—when your employees interact with and serve customers. Your support is key, and it’s the single-most important action companies can and should take to maintain a solid customer focus. What you can do: Have your senior management set the example with customer- focused behaviors, quickly resolve complaints with consumers, create a customer- oriented culture, ask customers directly about their needs, keep your promises and stay aware of what the competition is offering.
Like what you've read? ...Republish it and share great business tips!
Attention: Readers, Publishers, Editors, Bloggers, Media, Webmasters and more...
We believe great content should be read and passed around. After all, knowledge IS power. And good business can become great with the right information at their fingertips. If you'd like to share any of the insightful articles on BusinessManagementDaily.com, you may republish or syndicate it without charge.
The only thing we ask is that you keep the article exactly as it was written and formatted. You also need to include an attribution statement and link to the article.
" This information is proudly provided by Business Management Daily.com: http://www.businessmanagementdaily.com/7235/set-the-example-on-customer-service "