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Jury: AT&T discriminated against call center worker

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in HR Management,Human Resources

A Dallas County jury decided that AT&T created a hostile work environment and retaliated after a call center employee complained.

The jury found that race was a motivating factor in AT&T’s repeated failure to promote Lakecious Edwards. It awarded her $411,339.

According to court testimony, on three different occasions, Edwards was passed over for a promotion that went to a white employee. The promoted employees were under disciplinary review in two of those cases. Edwards also claimed that when another job opening was posted, a manager told other AT&T supervisors that Edwards was not interested in the job. Edwards claimed that the treatment worsened when she filed an internal discrimination complaint.

Final note: HR should take the lead in managing promotions and pay increases. Make sure you look out for potential problems, such as uneven discipline, favoritism and other litigation flash points.

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