When setbacks
occur, all eyes turn to you for leadership. Deep down, you’re panicking. But on
the outside you’re tough as nails.
During troubled times, you must restore
employees’ faith in the future. They need reassurance that “this too shall
pass” and that, if they join you and decide to persevere, they’ll survive and
prosper. Your cool-headed guidance can inspire them even as events worsen.
Follow these tips to ride out the
storm:
Spread
the news. When
besieged with bad news, it’s tempting to shut your office door, hunker down and
avoid contact. It may seem hopeless, so you prefer to withdraw—at least
temporarily.
That’s the worst possible move!
During rocky times, it’s more important
than ever to stay visible. Do your best to address workers’ concerns and answer
their questions. Admit what you don’t know, but be there for them anyway. Your
presence alone can have a calming effect.
Put
on an act. Many
managers confess to us they feel like impostors who’re posing as bosses. Even
after years of management, they may still see themselves as “faking it” as
leaders.
When adversity strikes, this “impostor
syndrome” can intensify. When you arrive at the office every morning, you may
pretend you’re acting in a movie. Don’t worry—that’s normal. Wearing a mask of
bravery and grace under pressure doesn’t make you a fraud; it’s simply a sign
that you’ve found a smart way to cope.
Show
curiosity, not alarm. When you learn of bad news, shift into detective mode.
Gather facts. Pose “what if” scenarios. Study the repercussions. Treating
incoming information—especially awful news—as data to be processed will prevent
you from reacting emotionally.
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