The people who work on computers the most are usually secretaries and other support staff. Yet these “end users” are typically the least trained. Without proper instruction, they may waste time using their PCs inefficiently. They may take five steps instead of two to complete everyday tasks, or never learn they can perform a certain function automatically. Beyond inefficiency, one wrong keystroke can lead to disaster, from inaccurate data entry to accidental erasure of files. Solution: Calculate your return by investing in an expert to audit how your staff uses computers and to offer advice. Have your team prepare a list that describes all the ways they use computers—along with all their questions and problems—to maximize the consultant’s time.